Support

I bought Premium but it is not active

Open the Premium screen and tap Restore purchase. This recovers purchases that the store charged for but that did not reach your account — for example when the connection dropped right after payment. If Premium is still missing, email us with your store receipt.

My coins did not arrive

Open the Coins screen and tap Refresh balance, then check your balance again. If the coins are still missing, email us with your store receipt.

How do I cancel Premium?

It depends on which plan you bought. Lifetime is a one-time purchase — there is nothing to cancel and nothing ever renews. The 1 year plan is an auto-renewing subscription: it renews every year until you cancel it. To cancel, open the Premium screen and tap Manage subscription, or manage it directly in your App Store or Google Play subscription settings. You keep Premium until the end of the period you already paid for.

The 3-day free trial is separate from both: it does not use a payment method and simply ends on its own, so there is nothing to cancel there either.

How do I request a refund?

Purchases are processed by the App Store and Google Play, so refunds are handled by them rather than by us. On iOS, use reportaproblem.apple.com. On Android, request a refund through Google Play. Email us if you need help with the process.

My Premium is on a different account

Premium follows the store account — your Apple ID or Google account — that paid for it, so you can move it to whichever Meal7 account you use now. Sign in to the Meal7 account you want to keep; creating a new one is fine if you cannot get back into the old one. Then open the Premium screen and tap Restore purchase.

Premium moves to the account you are signed in to, and the account that had it before goes back to free. This works as long as you are signed in to the same App Store or Google Play account that made the purchase.

Do I need an account?

No. You can use Meal7, generate recipes, and even buy coins or Premium without signing in.

We do recommend signing in before you buy, though. A purchase made without an account is only kept on that device, so you can lose it if you sign out, switch devices, or reinstall the app. Signing in also keeps your recipes and meal plans synced everywhere you use Meal7.

How do I delete my account?

You can delete your account and its data from inside the app, under Settings. See Delete Account for the full steps and what gets removed.

What data do you collect?

Everything we collect and why is described in our Privacy Policy.

How are recipes created?

Recipes in Meal7 are generated with AI based on what you ask for. Always use your own judgement before cooking — check ingredients against your allergies, dietary needs, and food safety practices. Nutrition figures are estimates and are not medical advice.

How do I report a recipe?

If you come across a recipe that is unsafe, offensive, or otherwise inappropriate, report it from the recipe itself, or email us with a link to it. We review reports and remove content that breaks our rules.